Dispute Resolution Policy
AntiqList – Dispute Resolution Policy
Last Updated: 07 September 2026
Version: 1
Legal Name: AntiqList
Address: Yenişafak Mah. Merkezefendi Denizli / Türkiye
Email: [email protected]
Website: https://www.antiqlist.com/
1. Purpose
This Dispute Resolution Policy explains how disputes and complaints involving AntiqList users may be addressed.
AntiqList provides an online marketplace and classified advertising platform through which buyers and sellers may discover items, communicate, and, where applicable, arrange transactions.
Unless expressly stated otherwise, AntiqList is not a party to the sales contract between a buyer and a seller.
This Policy establishes a framework for handling disputes while recognizing that certain disputes may ultimately need to be resolved directly between the parties or by a competent authority.
2. Scope
This Policy may apply to disputes involving:
Buyers and sellers;
Listing descriptions;
Item authenticity;
Provenance;
Item condition;
Payment;
Shipping;
Delivery;
Non-delivery;
Returns;
Refunds;
Cancellations;
Damaged goods;
Counterfeit goods;
Misrepresentation;
Fraud;
Intellectual property;
Prohibited items;
Account activity;
Reviews;
Other marketplace-related issues.
3. AntiqList's Role in Disputes
Unless expressly stated otherwise, AntiqList does not act as:
The seller of listed goods;
The buyer of listed goods;
The owner of listed goods;
An auctioneer;
An authenticator;
An appraiser;
An escrow provider;
A payment processor;
A shipping carrier;
An insurer.
A transaction generally creates a relationship between the buyer and seller.
AntiqList may nevertheless review complaints and take platform-level action where appropriate.
4. Buyer–Seller Responsibility
Buyers and sellers are primarily responsible for resolving disputes arising from their transactions.
Users should communicate with each other in good faith and attempt to resolve issues directly before escalating a matter to AntiqList, unless the circumstances require immediate reporting.
Examples include:
An item arriving damaged;
A minor discrepancy in description;
A shipping delay;
A misunderstanding concerning condition;
A question concerning documentation.
5. When to Contact AntiqList
A user may contact AntiqList when:
The other party does not respond;
The issue appears fraudulent;
The item appears counterfeit;
The item may be stolen;
The listing appears illegal;
A prohibited item is involved;
A user is being harassed or threatened;
Intellectual property rights may have been infringed;
A serious marketplace policy violation has occurred;
The dispute presents a significant safety or legal concern.
Contact:
Email: [email protected]
6. Recommended First Step: Contact the Other Party
Where reasonably safe and appropriate, buyers and sellers should first attempt to resolve ordinary transaction disputes directly.
Communication should remain:
Respectful;
Factual;
Professional;
Focused on the transaction.
Users should avoid threats, harassment, intimidation, or abusive language.
7. Do Not Attempt to Resolve Dangerous or Criminal Matters Yourself
Users should not attempt to negotiate directly with a person when doing so could create a safety risk.
If a dispute involves:
Threats;
Extortion;
Serious fraud;
Violence;
Stalking;
Criminal activity;
Immediate danger;
the user should contact the appropriate authorities.
AntiqList may also be notified.
8. Evidence and Documentation
Users involved in a dispute should preserve relevant evidence.
Useful evidence may include:
Listing screenshots;
Listing URL;
Listing ID;
Photographs;
Messages;
Emails;
Payment records;
Invoices;
Receipts;
Shipping records;
Tracking information;
Authentication reports;
Provenance documents;
Ownership records;
Customs documentation;
Other relevant records.
Users should retain original evidence whenever possible.
9. Information Submitted to AntiqList
When contacting AntiqList about a dispute, users should provide:
Their name or account identifier;
The relevant listing;
The other user's account identifier, where known;
A description of the dispute;
Relevant dates;
Supporting evidence;
The outcome they are requesting;
Any previous communication with the other party.
Users should not submit unnecessary sensitive information.
10. AntiqList Review Process
After receiving a dispute-related complaint, AntiqList may:
Review the information provided;
Verify the relevant listing;
Review available platform records;
Request additional information;
Contact one or both parties;
Review communications where legally and technically available;
Apply relevant marketplace policies;
Take appropriate platform-level action.
AntiqList may not be able to resolve every dispute.
11. Neutrality
Where AntiqList reviews a dispute, it may attempt to assess the available information fairly.
However, AntiqList is not a court and does not make binding legal determinations unless a specific service expressly provides for such a process.
AntiqList may make platform decisions independently of whether a court or other authority ultimately reaches a different conclusion.
12. Possible Outcomes
Depending on the circumstances, AntiqList may:
Provide information about applicable marketplace rules;
Ask users to communicate directly;
Request additional documentation;
Remove or restrict a listing;
Issue a warning;
Restrict an account;
Suspend an account;
Terminate an account;
Prevent relisting;
Restrict messaging;
Remove prohibited content;
Refer a matter to an appropriate authority where legally appropriate.
AntiqList does not guarantee any particular outcome.
13. No Automatic Refund Through AntiqList
Unless AntiqList expressly operates a payment, buyer-protection, escrow, or refund service for a particular transaction, AntiqList does not automatically issue refunds on behalf of sellers.
Refunds and returns are generally matters between the buyer and seller, subject to:
The terms agreed between the parties;
Applicable consumer protection law;
AntiqList policies;
Any payment provider rules;
Any applicable statutory rights.
14. Transactions Using AntiqList Payment Services
If AntiqList introduces or operates a payment or transaction service for a particular transaction, additional terms may apply.
Such terms may specify:
Payment processing;
Transaction protection;
Refund procedures;
Chargebacks;
Cancellation;
Payment disputes;
Seller payouts;
Eligibility requirements.
Where such additional terms exist, they will apply to the relevant transaction.
15. Payment Disputes and Chargebacks
Users should first attempt to resolve legitimate payment issues through the appropriate payment provider or seller.
A user should not initiate a chargeback fraudulently or in bad faith.
Examples of potentially abusive chargeback activity include:
Claiming non-delivery after receiving the item;
Claiming fraud when the transaction was authorized;
Misrepresenting the condition of an item;
Intentionally keeping an item after obtaining a refund.
AntiqList may provide relevant transaction information to a payment provider or other authorized party where legally permitted.
16. Non-Delivery
If an item has not been delivered, the buyer should first:
Contact the seller;
Review the shipping information;
Check the tracking information, if available;
Allow a reasonable delivery period;
Preserve relevant evidence.
If the seller appears to have intentionally misrepresented shipment or the transaction appears fraudulent, the buyer should report the matter to AntiqList.
17. Item Significantly Different From Listing
A buyer may contact AntiqList where an item appears materially different from the listing.
Examples may include:
A reproduction sold as an original;
A substantially different item;
Major undisclosed damage;
A fake item represented as genuine;
Materially incorrect dimensions;
False materials;
Misrepresented provenance.
The buyer should provide photographs and other evidence where possible.
18. Damaged Items
For damaged deliveries, buyers should:
Photograph the package before opening where possible;
Photograph the packaging;
Photograph the damage;
Retain shipping materials;
Contact the seller promptly;
Contact the carrier where appropriate;
Preserve tracking information.
Responsibility for damage may depend on the transaction terms, applicable law, carrier terms, insurance, and circumstances of the shipment.
19. Authenticity Disputes
Authenticity disputes involving antiques and collectibles may be complex.
A buyer or seller may provide:
Authentication reports;
Expert opinions;
Auction records;
Provenance documents;
Scientific testing;
Photographic evidence;
Other relevant documentation.
AntiqList does not automatically authenticate items merely because a listing is published on the platform.
20. Provenance Disputes
Where a dispute concerns provenance, the parties may provide:
Ownership records;
Auction catalogs;
Receipts;
Estate records;
Museum records;
Export/import documents;
Historical photographs;
Other relevant documentation.
AntiqList may restrict a listing while a serious provenance concern is reviewed.
21. Stolen Property Disputes
If an item is alleged to be stolen, users should provide credible evidence where possible.
Examples include:
Police reports;
Case numbers;
Ownership records;
Insurance records;
Serial numbers;
Photographs;
Auction records.
AntiqList may restrict the listing and may cooperate with competent authorities where legally appropriate.
22. Cultural Heritage Disputes
Disputes concerning archaeological or cultural heritage objects may involve complex national and international laws.
AntiqList may request:
Provenance records;
Export permits;
Import documents;
Government authorization;
Ownership history;
Auction records;
Other relevant documentation.
Where appropriate, AntiqList may restrict the listing pending further review.
23. Intellectual Property Disputes
Copyright and trademark disputes may be handled under the AntiqList:
Intellectual Property / Copyright Policy; and
Notice & Takedown Policy.
Users should follow the reporting requirements described in those policies.
24. Fraud Disputes
Potential fraud should be reported promptly.
Fraud indicators may include:
Fake identities;
Fake listings;
Requests for unusual payment methods;
False shipping information;
Requests to move payment outside agreed channels;
Counterfeit goods;
Non-delivery;
Repeated contradictory information.
AntiqList may investigate platform activity and take appropriate action.
25. Off-Platform Transactions
If users choose to complete a transaction outside an AntiqList transaction system, AntiqList may have limited ability to investigate or assist with the dispute.
This may include payments arranged through:
Bank transfers;
Cash;
Cryptocurrency;
External payment platforms;
Other third-party methods.
Users should understand the risks before completing transactions outside any transaction mechanism expressly provided by AntiqList.
26. Seller and Buyer Communication
Users should preserve relevant communications concerning:
Price;
Condition;
Authenticity;
Provenance;
Shipping;
Returns;
Payment;
Delivery;
Other material transaction terms.
Misrepresenting or deliberately altering communications may affect the review of a dispute.
27. Reviews and Feedback
Disputes involving reviews may be reviewed under AntiqList's applicable community and review rules.
Users must not:
Threaten another user to obtain a favorable review;
Purchase reviews;
Create fake reviews;
Manipulate ratings;
Post knowingly false information.
AntiqList may remove reviews that violate applicable rules.
28. Disputes Between Users Not Related to Transactions
AntiqList may also review disputes involving:
Harassment;
Impersonation;
Threats;
Abuse;
Spam;
Privacy violations;
Platform manipulation.
Such matters may be handled under the Report a Listing / Report Abuse Policy and Community Guidelines.
29. Mediation or Voluntary Resolution
Where appropriate, AntiqList may encourage users to reach a voluntary resolution.
Possible solutions may include:
Return of an item;
Partial refund;
Full refund;
Replacement;
Correction of a listing;
Withdrawal of a complaint;
Other mutually agreed resolution.
AntiqList is not required to mediate every dispute.
Any agreement reached between users remains subject to applicable law.
30. No Mandatory Mediation by AntiqList
Unless expressly stated in separate terms, AntiqList does not provide mandatory mediation or arbitration for every buyer-seller dispute.
Users may have statutory rights to use courts, consumer authorities, alternative dispute resolution mechanisms, or other competent bodies.
31. Consumer Rights
Nothing in this Policy is intended to remove or restrict mandatory consumer rights that apply to a transaction.
Where a seller is acting professionally or commercially, additional consumer protection obligations may apply depending on the buyer's jurisdiction and the transaction.
Mandatory legal rights will prevail where required by applicable law.
32. Business and Professional Sellers
Professional sellers may have additional legal obligations concerning:
Consumer rights;
Returns;
Refunds;
Product information;
Invoices;
Taxes;
Guarantees;
Distance selling;
Advertising;
Unfair commercial practices.
Professional sellers remain responsible for complying with laws applicable to their activities.
33. International Disputes
International transactions may involve multiple legal systems.
Potential issues may include:
Import restrictions;
Export restrictions;
Customs;
Taxes;
Consumer protection;
Cultural heritage laws;
Intellectual property;
Shipping regulations;
Payment regulations.
Users should consider these issues before completing an international transaction.
34. Language of Documentation
Where documents are submitted in a language that AntiqList cannot reasonably review, AntiqList may request an understandable translation or summary.
The cost of obtaining a translation is generally the responsibility of the party submitting the document unless otherwise agreed.
35. Privacy During Dispute Review
AntiqList will process personal information involved in dispute handling in accordance with its Privacy Policy and applicable law.
Information may be accessed or disclosed where reasonably necessary to:
Investigate a dispute;
Prevent fraud;
Protect users;
Comply with legal obligations;
Respond to lawful requests.
36. Preservation of Evidence
AntiqList may preserve relevant platform records where reasonably necessary for:
Dispute investigation;
Fraud prevention;
Legal compliance;
Security;
Enforcement of platform rules.
Retention will be subject to applicable law and AntiqList's Privacy Policy.
37. Cooperation With Authorities
AntiqList may cooperate with courts, regulators, law enforcement agencies, customs authorities, intellectual property authorities, or other competent bodies where required or permitted by law.
This may include matters involving:
Fraud;
Stolen property;
Counterfeit goods;
Cultural heritage;
Intellectual property;
Serious safety concerns;
Other unlawful activity.
38. User Responsibility
Users remain responsible for:
Their transactions;
Their listings;
Their communications;
Their payments;
Their shipping arrangements;
Their compliance with applicable law.
Using AntiqList does not transfer these responsibilities to AntiqList.
39. No Guarantee of Resolution
AntiqList does not guarantee that every dispute can be resolved through the platform.
Some disputes may require:
A payment provider;
A shipping carrier;
An insurer;
A consumer protection authority;
A mediator;
An arbitrator;
A court;
Another competent authority.
40. Dispute Resolution Process
Where AntiqList elects to review a dispute, the general process may be:
Step 1 – Report
The user submits the complaint and supporting information.
Step 2 – Initial Review
AntiqList determines whether sufficient information is available.
Step 3 – Information Request
Additional information may be requested from one or both parties.
Step 4 – Review
AntiqList evaluates the available information and applicable platform policies.
Step 5 – Action
AntiqList may take appropriate platform-level action.
Step 6 – Reconsideration
Where available, an affected user may request reconsideration by providing additional relevant information.
Step 7 – External Resolution
Where the dispute cannot be resolved through the platform, the parties may use an appropriate external legal or dispute-resolution mechanism.
41. Appeals and Reconsideration
Users affected by an AntiqList enforcement decision may contact:
[email protected]
The request should explain:
The decision being challenged;
Why the user believes it was incorrect;
Any new evidence;
Any relevant circumstances.
AntiqList may reconsider the matter where appropriate.
42. Abuse of the Dispute Process
Users must not abuse dispute procedures by:
Submitting knowingly false claims;
Fabricating evidence;
Making fraudulent refund claims;
Repeatedly filing malicious complaints;
Harassing another user through the dispute system;
Attempting to manipulate AntiqList decisions.
AntiqList may take appropriate action against users who abuse the process.
43. No Waiver of Legal Rights
Nothing in this Policy is intended to:
Exclude mandatory legal rights;
Prevent access to competent courts;
Prevent statutory consumer remedies;
Restrict legally protected rights;
Override mandatory applicable law.
Where applicable law provides rights that cannot legally be excluded, those rights remain unaffected.
44. Governing Law and Jurisdiction
The governing law and jurisdiction applicable to a particular dispute may depend on:
The parties involved;
The nature of the dispute;
The location of the parties;
The transaction;
Applicable mandatory law;
Consumer protection rules;
Any separate contractual terms.
Where AntiqList's Terms of Use contain a governing law or jurisdiction provision, that provision may apply to disputes involving AntiqList itself, subject to mandatory applicable law.
Buyer-seller disputes may be governed by laws applicable to the underlying transaction.
45. Changes to This Policy
AntiqList may update this Dispute Resolution Policy from time to time to:
Reflect changes in applicable law;
Improve dispute procedures;
Address new transaction models;
Improve user protection;
Clarify responsibilities;
Reflect changes to AntiqList services.
The latest version will be published on the AntiqList website.
46. Relationship With Other Policies
This Policy should be read together with:
AntiqList Terms of Use;
Privacy Policy;
Cookie Policy;
Marketplace Rules / Listing Policy;
Prohibited & Restricted Items Policy;
Buyer Protection / Buyer Safety Policy;
Seller Policy;
Authenticity & Provenance Policy;
Intellectual Property / Copyright Policy;
Notice & Takedown Policy;
Report a Listing / Report Abuse Policy;
Refund & Cancellation Policy;
Community Guidelines;
Account Suspension & Termination Policy.
If mandatory applicable law conflicts with any provision of this Policy, the mandatory legal requirement will prevail to the extent required.
47. Contact
For dispute-related questions, complaints, reconsideration requests, or legal matters:
AntiqList – Legal & Compliance
Yenişafak Mah. Merkezefendi Denizli / Türkiye
Email: [email protected]
Website: https://www.antiqlist.com/
48. Effective Date
This Dispute Resolution Policy is effective as of:
07 September 2026
Version: 1
Last Updated: 07 September 2026
Version: 1
Legal Name: AntiqList
Address: Yenişafak Mah. Merkezefendi Denizli / Türkiye
Email: [email protected]
Website: https://www.antiqlist.com/
1. Purpose
This Dispute Resolution Policy explains how disputes and complaints involving AntiqList users may be addressed.
AntiqList provides an online marketplace and classified advertising platform through which buyers and sellers may discover items, communicate, and, where applicable, arrange transactions.
Unless expressly stated otherwise, AntiqList is not a party to the sales contract between a buyer and a seller.
This Policy establishes a framework for handling disputes while recognizing that certain disputes may ultimately need to be resolved directly between the parties or by a competent authority.
2. Scope
This Policy may apply to disputes involving:
Buyers and sellers;
Listing descriptions;
Item authenticity;
Provenance;
Item condition;
Payment;
Shipping;
Delivery;
Non-delivery;
Returns;
Refunds;
Cancellations;
Damaged goods;
Counterfeit goods;
Misrepresentation;
Fraud;
Intellectual property;
Prohibited items;
Account activity;
Reviews;
Other marketplace-related issues.
3. AntiqList's Role in Disputes
Unless expressly stated otherwise, AntiqList does not act as:
The seller of listed goods;
The buyer of listed goods;
The owner of listed goods;
An auctioneer;
An authenticator;
An appraiser;
An escrow provider;
A payment processor;
A shipping carrier;
An insurer.
A transaction generally creates a relationship between the buyer and seller.
AntiqList may nevertheless review complaints and take platform-level action where appropriate.
4. Buyer–Seller Responsibility
Buyers and sellers are primarily responsible for resolving disputes arising from their transactions.
Users should communicate with each other in good faith and attempt to resolve issues directly before escalating a matter to AntiqList, unless the circumstances require immediate reporting.
Examples include:
An item arriving damaged;
A minor discrepancy in description;
A shipping delay;
A misunderstanding concerning condition;
A question concerning documentation.
5. When to Contact AntiqList
A user may contact AntiqList when:
The other party does not respond;
The issue appears fraudulent;
The item appears counterfeit;
The item may be stolen;
The listing appears illegal;
A prohibited item is involved;
A user is being harassed or threatened;
Intellectual property rights may have been infringed;
A serious marketplace policy violation has occurred;
The dispute presents a significant safety or legal concern.
Contact:
Email: [email protected]
6. Recommended First Step: Contact the Other Party
Where reasonably safe and appropriate, buyers and sellers should first attempt to resolve ordinary transaction disputes directly.
Communication should remain:
Respectful;
Factual;
Professional;
Focused on the transaction.
Users should avoid threats, harassment, intimidation, or abusive language.
7. Do Not Attempt to Resolve Dangerous or Criminal Matters Yourself
Users should not attempt to negotiate directly with a person when doing so could create a safety risk.
If a dispute involves:
Threats;
Extortion;
Serious fraud;
Violence;
Stalking;
Criminal activity;
Immediate danger;
the user should contact the appropriate authorities.
AntiqList may also be notified.
8. Evidence and Documentation
Users involved in a dispute should preserve relevant evidence.
Useful evidence may include:
Listing screenshots;
Listing URL;
Listing ID;
Photographs;
Messages;
Emails;
Payment records;
Invoices;
Receipts;
Shipping records;
Tracking information;
Authentication reports;
Provenance documents;
Ownership records;
Customs documentation;
Other relevant records.
Users should retain original evidence whenever possible.
9. Information Submitted to AntiqList
When contacting AntiqList about a dispute, users should provide:
Their name or account identifier;
The relevant listing;
The other user's account identifier, where known;
A description of the dispute;
Relevant dates;
Supporting evidence;
The outcome they are requesting;
Any previous communication with the other party.
Users should not submit unnecessary sensitive information.
10. AntiqList Review Process
After receiving a dispute-related complaint, AntiqList may:
Review the information provided;
Verify the relevant listing;
Review available platform records;
Request additional information;
Contact one or both parties;
Review communications where legally and technically available;
Apply relevant marketplace policies;
Take appropriate platform-level action.
AntiqList may not be able to resolve every dispute.
11. Neutrality
Where AntiqList reviews a dispute, it may attempt to assess the available information fairly.
However, AntiqList is not a court and does not make binding legal determinations unless a specific service expressly provides for such a process.
AntiqList may make platform decisions independently of whether a court or other authority ultimately reaches a different conclusion.
12. Possible Outcomes
Depending on the circumstances, AntiqList may:
Provide information about applicable marketplace rules;
Ask users to communicate directly;
Request additional documentation;
Remove or restrict a listing;
Issue a warning;
Restrict an account;
Suspend an account;
Terminate an account;
Prevent relisting;
Restrict messaging;
Remove prohibited content;
Refer a matter to an appropriate authority where legally appropriate.
AntiqList does not guarantee any particular outcome.
13. No Automatic Refund Through AntiqList
Unless AntiqList expressly operates a payment, buyer-protection, escrow, or refund service for a particular transaction, AntiqList does not automatically issue refunds on behalf of sellers.
Refunds and returns are generally matters between the buyer and seller, subject to:
The terms agreed between the parties;
Applicable consumer protection law;
AntiqList policies;
Any payment provider rules;
Any applicable statutory rights.
14. Transactions Using AntiqList Payment Services
If AntiqList introduces or operates a payment or transaction service for a particular transaction, additional terms may apply.
Such terms may specify:
Payment processing;
Transaction protection;
Refund procedures;
Chargebacks;
Cancellation;
Payment disputes;
Seller payouts;
Eligibility requirements.
Where such additional terms exist, they will apply to the relevant transaction.
15. Payment Disputes and Chargebacks
Users should first attempt to resolve legitimate payment issues through the appropriate payment provider or seller.
A user should not initiate a chargeback fraudulently or in bad faith.
Examples of potentially abusive chargeback activity include:
Claiming non-delivery after receiving the item;
Claiming fraud when the transaction was authorized;
Misrepresenting the condition of an item;
Intentionally keeping an item after obtaining a refund.
AntiqList may provide relevant transaction information to a payment provider or other authorized party where legally permitted.
16. Non-Delivery
If an item has not been delivered, the buyer should first:
Contact the seller;
Review the shipping information;
Check the tracking information, if available;
Allow a reasonable delivery period;
Preserve relevant evidence.
If the seller appears to have intentionally misrepresented shipment or the transaction appears fraudulent, the buyer should report the matter to AntiqList.
17. Item Significantly Different From Listing
A buyer may contact AntiqList where an item appears materially different from the listing.
Examples may include:
A reproduction sold as an original;
A substantially different item;
Major undisclosed damage;
A fake item represented as genuine;
Materially incorrect dimensions;
False materials;
Misrepresented provenance.
The buyer should provide photographs and other evidence where possible.
18. Damaged Items
For damaged deliveries, buyers should:
Photograph the package before opening where possible;
Photograph the packaging;
Photograph the damage;
Retain shipping materials;
Contact the seller promptly;
Contact the carrier where appropriate;
Preserve tracking information.
Responsibility for damage may depend on the transaction terms, applicable law, carrier terms, insurance, and circumstances of the shipment.
19. Authenticity Disputes
Authenticity disputes involving antiques and collectibles may be complex.
A buyer or seller may provide:
Authentication reports;
Expert opinions;
Auction records;
Provenance documents;
Scientific testing;
Photographic evidence;
Other relevant documentation.
AntiqList does not automatically authenticate items merely because a listing is published on the platform.
20. Provenance Disputes
Where a dispute concerns provenance, the parties may provide:
Ownership records;
Auction catalogs;
Receipts;
Estate records;
Museum records;
Export/import documents;
Historical photographs;
Other relevant documentation.
AntiqList may restrict a listing while a serious provenance concern is reviewed.
21. Stolen Property Disputes
If an item is alleged to be stolen, users should provide credible evidence where possible.
Examples include:
Police reports;
Case numbers;
Ownership records;
Insurance records;
Serial numbers;
Photographs;
Auction records.
AntiqList may restrict the listing and may cooperate with competent authorities where legally appropriate.
22. Cultural Heritage Disputes
Disputes concerning archaeological or cultural heritage objects may involve complex national and international laws.
AntiqList may request:
Provenance records;
Export permits;
Import documents;
Government authorization;
Ownership history;
Auction records;
Other relevant documentation.
Where appropriate, AntiqList may restrict the listing pending further review.
23. Intellectual Property Disputes
Copyright and trademark disputes may be handled under the AntiqList:
Intellectual Property / Copyright Policy; and
Notice & Takedown Policy.
Users should follow the reporting requirements described in those policies.
24. Fraud Disputes
Potential fraud should be reported promptly.
Fraud indicators may include:
Fake identities;
Fake listings;
Requests for unusual payment methods;
False shipping information;
Requests to move payment outside agreed channels;
Counterfeit goods;
Non-delivery;
Repeated contradictory information.
AntiqList may investigate platform activity and take appropriate action.
25. Off-Platform Transactions
If users choose to complete a transaction outside an AntiqList transaction system, AntiqList may have limited ability to investigate or assist with the dispute.
This may include payments arranged through:
Bank transfers;
Cash;
Cryptocurrency;
External payment platforms;
Other third-party methods.
Users should understand the risks before completing transactions outside any transaction mechanism expressly provided by AntiqList.
26. Seller and Buyer Communication
Users should preserve relevant communications concerning:
Price;
Condition;
Authenticity;
Provenance;
Shipping;
Returns;
Payment;
Delivery;
Other material transaction terms.
Misrepresenting or deliberately altering communications may affect the review of a dispute.
27. Reviews and Feedback
Disputes involving reviews may be reviewed under AntiqList's applicable community and review rules.
Users must not:
Threaten another user to obtain a favorable review;
Purchase reviews;
Create fake reviews;
Manipulate ratings;
Post knowingly false information.
AntiqList may remove reviews that violate applicable rules.
28. Disputes Between Users Not Related to Transactions
AntiqList may also review disputes involving:
Harassment;
Impersonation;
Threats;
Abuse;
Spam;
Privacy violations;
Platform manipulation.
Such matters may be handled under the Report a Listing / Report Abuse Policy and Community Guidelines.
29. Mediation or Voluntary Resolution
Where appropriate, AntiqList may encourage users to reach a voluntary resolution.
Possible solutions may include:
Return of an item;
Partial refund;
Full refund;
Replacement;
Correction of a listing;
Withdrawal of a complaint;
Other mutually agreed resolution.
AntiqList is not required to mediate every dispute.
Any agreement reached between users remains subject to applicable law.
30. No Mandatory Mediation by AntiqList
Unless expressly stated in separate terms, AntiqList does not provide mandatory mediation or arbitration for every buyer-seller dispute.
Users may have statutory rights to use courts, consumer authorities, alternative dispute resolution mechanisms, or other competent bodies.
31. Consumer Rights
Nothing in this Policy is intended to remove or restrict mandatory consumer rights that apply to a transaction.
Where a seller is acting professionally or commercially, additional consumer protection obligations may apply depending on the buyer's jurisdiction and the transaction.
Mandatory legal rights will prevail where required by applicable law.
32. Business and Professional Sellers
Professional sellers may have additional legal obligations concerning:
Consumer rights;
Returns;
Refunds;
Product information;
Invoices;
Taxes;
Guarantees;
Distance selling;
Advertising;
Unfair commercial practices.
Professional sellers remain responsible for complying with laws applicable to their activities.
33. International Disputes
International transactions may involve multiple legal systems.
Potential issues may include:
Import restrictions;
Export restrictions;
Customs;
Taxes;
Consumer protection;
Cultural heritage laws;
Intellectual property;
Shipping regulations;
Payment regulations.
Users should consider these issues before completing an international transaction.
34. Language of Documentation
Where documents are submitted in a language that AntiqList cannot reasonably review, AntiqList may request an understandable translation or summary.
The cost of obtaining a translation is generally the responsibility of the party submitting the document unless otherwise agreed.
35. Privacy During Dispute Review
AntiqList will process personal information involved in dispute handling in accordance with its Privacy Policy and applicable law.
Information may be accessed or disclosed where reasonably necessary to:
Investigate a dispute;
Prevent fraud;
Protect users;
Comply with legal obligations;
Respond to lawful requests.
36. Preservation of Evidence
AntiqList may preserve relevant platform records where reasonably necessary for:
Dispute investigation;
Fraud prevention;
Legal compliance;
Security;
Enforcement of platform rules.
Retention will be subject to applicable law and AntiqList's Privacy Policy.
37. Cooperation With Authorities
AntiqList may cooperate with courts, regulators, law enforcement agencies, customs authorities, intellectual property authorities, or other competent bodies where required or permitted by law.
This may include matters involving:
Fraud;
Stolen property;
Counterfeit goods;
Cultural heritage;
Intellectual property;
Serious safety concerns;
Other unlawful activity.
38. User Responsibility
Users remain responsible for:
Their transactions;
Their listings;
Their communications;
Their payments;
Their shipping arrangements;
Their compliance with applicable law.
Using AntiqList does not transfer these responsibilities to AntiqList.
39. No Guarantee of Resolution
AntiqList does not guarantee that every dispute can be resolved through the platform.
Some disputes may require:
A payment provider;
A shipping carrier;
An insurer;
A consumer protection authority;
A mediator;
An arbitrator;
A court;
Another competent authority.
40. Dispute Resolution Process
Where AntiqList elects to review a dispute, the general process may be:
Step 1 – Report
The user submits the complaint and supporting information.
Step 2 – Initial Review
AntiqList determines whether sufficient information is available.
Step 3 – Information Request
Additional information may be requested from one or both parties.
Step 4 – Review
AntiqList evaluates the available information and applicable platform policies.
Step 5 – Action
AntiqList may take appropriate platform-level action.
Step 6 – Reconsideration
Where available, an affected user may request reconsideration by providing additional relevant information.
Step 7 – External Resolution
Where the dispute cannot be resolved through the platform, the parties may use an appropriate external legal or dispute-resolution mechanism.
41. Appeals and Reconsideration
Users affected by an AntiqList enforcement decision may contact:
[email protected]
The request should explain:
The decision being challenged;
Why the user believes it was incorrect;
Any new evidence;
Any relevant circumstances.
AntiqList may reconsider the matter where appropriate.
42. Abuse of the Dispute Process
Users must not abuse dispute procedures by:
Submitting knowingly false claims;
Fabricating evidence;
Making fraudulent refund claims;
Repeatedly filing malicious complaints;
Harassing another user through the dispute system;
Attempting to manipulate AntiqList decisions.
AntiqList may take appropriate action against users who abuse the process.
43. No Waiver of Legal Rights
Nothing in this Policy is intended to:
Exclude mandatory legal rights;
Prevent access to competent courts;
Prevent statutory consumer remedies;
Restrict legally protected rights;
Override mandatory applicable law.
Where applicable law provides rights that cannot legally be excluded, those rights remain unaffected.
44. Governing Law and Jurisdiction
The governing law and jurisdiction applicable to a particular dispute may depend on:
The parties involved;
The nature of the dispute;
The location of the parties;
The transaction;
Applicable mandatory law;
Consumer protection rules;
Any separate contractual terms.
Where AntiqList's Terms of Use contain a governing law or jurisdiction provision, that provision may apply to disputes involving AntiqList itself, subject to mandatory applicable law.
Buyer-seller disputes may be governed by laws applicable to the underlying transaction.
45. Changes to This Policy
AntiqList may update this Dispute Resolution Policy from time to time to:
Reflect changes in applicable law;
Improve dispute procedures;
Address new transaction models;
Improve user protection;
Clarify responsibilities;
Reflect changes to AntiqList services.
The latest version will be published on the AntiqList website.
46. Relationship With Other Policies
This Policy should be read together with:
AntiqList Terms of Use;
Privacy Policy;
Cookie Policy;
Marketplace Rules / Listing Policy;
Prohibited & Restricted Items Policy;
Buyer Protection / Buyer Safety Policy;
Seller Policy;
Authenticity & Provenance Policy;
Intellectual Property / Copyright Policy;
Notice & Takedown Policy;
Report a Listing / Report Abuse Policy;
Refund & Cancellation Policy;
Community Guidelines;
Account Suspension & Termination Policy.
If mandatory applicable law conflicts with any provision of this Policy, the mandatory legal requirement will prevail to the extent required.
47. Contact
For dispute-related questions, complaints, reconsideration requests, or legal matters:
AntiqList – Legal & Compliance
Yenişafak Mah. Merkezefendi Denizli / Türkiye
Email: [email protected]
Website: https://www.antiqlist.com/
48. Effective Date
This Dispute Resolution Policy is effective as of:
07 September 2026
Version: 1